Zomato Customer Support Contact Details
Type of Contact | Details |
Primary Customer Care (India) | +91 226 232 7777 |
Additional Helpline Numbers | +91 83 7509 7031, +91 83 7507 3452 |
Support Email (Orders) | |
Support Email (Dining) | |
Head Office Address | 139-P, Sector 44, Gurgaon, Haryana |
Global Helplines | USA: +1 844 896 6286, UK: +44 20 3095 4951 |
Website | |
Social Media Support | Twitter: @zomato |
How to Contact Zomato for Different Issues
Contact via Zomato App:
Log in to the app and tap the profile icon.
Navigate to Help & Support.
Use FAQs to check if your issue is listed.
For further help, tap Contact Us to start a chat with customer care.
Phone Support:
Use the helpline number +91 226 232 7777 for India-specific inquiries.
For faster assistance, Zomato encourages users to report issues through their app.
Email Support:
For order-related complaints, contact order@zomato.com.
For inquiries about Zomato Gold or dining programs, use dining@zomato.com.
Social Media Support:
Tweet your concerns to @zomato or use Facebook Messenger. Zomato is responsive on social channels, particularly for public issues.
Common Issues and How to Solve Them
Issue | Solution |
Order Delays | Use the app’s Order Help to track or cancel the order. |
Refund or Payment Issues | Contact in-app support or email order@zomato.com. |
Wrong Item Delivered | Use the Report Issue feature in the app immediately. |
Membership Questions | Contact dining@zomato.com for Gold membership inquiries. |
Fraud or Fake Accounts | Report via the Help section or tweet Zomato directly. |
How to Use the Zomato App for Issue Resolution
Zomato’s in-app Help Center offers multiple solutions for common concerns like refunds, cancellations, and delivery tracking. Here’s how to navigate it effectively:
Cancel an Order:
Open your order from the My Orders section.
Choose Need Help? and select Cancel Order.
Enter a reason for the cancellation to complete the process.
Request a Refund:
Use the in-app chat option and choose Payment Issues.
Refunds typically reflect within 5-7 business days.
Track Order Issues:
Use the order tracking feature to get live updates. If there’s a delay, the app will automatically suggest contacting the restaurant.
Zomato Customer Care for International Users
Zomato serves customers globally, offering phone numbers specific to different countries:
USA: +1 844 896 6286
UK: +44 20 3095 4951
Australia: +61 450 266 295
International customers can also use Zomato's local apps for specific regional services.
Tips to Avoid Fake Customer Care Numbers
Beware of scammers who post fraudulent helpline numbers online. Always verify contact information through Zomato’s official website or social media channels. Never share your personal or financial details over unverified calls.
Conclusion
Whether you’re facing order delays or payment issues, Zomato offers multiple ways to connect with customer care. Using the in-app support options ensures faster issue resolution, while the phone and email channels offer additional support for complex concerns. Stay informed, use the right channels, and enjoy your dining experience hassle-free.
FAQs
What is the Zomato customer care number?The primary Zomato helpline number in India is +91 226 232 7777.
How do I cancel my Zomato order?Go to My Orders in the app, choose the order, and select Cancel Order.
How can I contact Zomato for a refund?Use the in-app Help & Support feature or email order@zomato.com.
Does Zomato offer delivery on trains?Yes, Zomato provides Traveler Food service for train passengers. Use 7827998877 for assistance.
How do I report a fraudulent charge on Zomato?Report any suspicious activities via the in-app Help section or contact order@zomato.com directly.
This detailed guide ensures you’ll have everything you need to handle customer service issues efficiently. Stay tuned for updates on Zomato’s latest offers and delivery programs!
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