Paytm Customer Care Number – 24/7 Support for All Your Payment Issues
In the digital age, Paytm has become one of India's most popular platforms for digital payments, mobile recharges, bill payments, and more. While the platform is easy to use, customers sometimes face issues like failed transactions, wallet queries, or KYC problems. Knowing how to contact Paytm customer care can save time and resolve problems efficiently.
This detailed guide will provide you with all the essential Paytm customer care numbers, email support, and other methods to connect with the Paytm support team. Whether you're facing issues with Paytm Wallet, payments, or bank services, this guide will ensure you get the assistance you need, 24/7.
Paytm Customer Care Numbers for Different Services
Paytm provides various customer care helplines based on the type of service or issue you are facing. Below is a table of important contact numbers and support methods for reaching Paytm’s customer service.
Service | Customer Care Number/Method | Availability |
General Customer Care | Via Paytm App Help Section | 24/7 |
Paytm Payments Bank Support | 1800 120 4210 (Toll-Free) | 24/7 |
Paytm Wallet & Payments Issues | Via Paytm App | 24/7 |
Fastag Customer Support | 1800 102 6480 (Toll-Free) | 24/7 |
Paytm Postpaid Services | Via Paytm App | 24/7 |
KYC Support | Via Paytm App Help Section | 24/7 |
Paytm Business Support (Merchants) | 0120 4606060 | Business Hours |
How to Contact Paytm Customer Care via the App
The most efficient way to reach Paytm customer care is through the Paytm app. Paytm does not have a direct toll-free number for general issues, but their in-app help section provides real-time support for common problems such as failed payments, wallet issues, and account management.
Steps to Contact Paytm Customer Support via App:
Open the Paytm App and log in to your account.
Tap on your profile icon in the top-left corner.
Scroll down and select 24x7 Help.
Choose the service category related to your issue (e.g., Wallet, Payments, KYC).
Select the specific issue from the list of common problems.
If your issue is unresolved by the automated solutions, escalate it to connect with a customer support executive.
Key Services Addressed by Paytm In-App Support:
Payment failures and refunds
Wallet balance issues
KYC verification and updates
Problems with UPI transactions
Account login and password recovery
Paytm Payments Bank Customer Care
For customers using Paytm Payments Bank services, such as savings accounts, debit cards, or online banking, Paytm offers a dedicated toll-free number:
1800 120 4210 (Toll-Free, 24/7)
This helpline is available to assist you with issues like failed transactions, blocked cards, or account inquiries.
Services Covered by Paytm Payments Bank Support:
Account balance and transaction history
Debit card-related queries
Blocking a lost or stolen card
Transaction failures and refunds
Assistance with UPI and IMPS transfers
Paytm Fastag Customer Support
If you're using Paytm Fastag for automatic toll payments, you can contact their dedicated Fastag customer care number for any issues related to recharge, activation, or toll disputes:
1800 102 6480 (Toll-Free, 24/7)
Common Fastag Issues Resolved:
Fastag activation or deactivation
Toll recharge failures
Incorrect toll deductions
Vehicle registration issues
Wallet and Fastag balance management
Paytm KYC Support
One of the key requirements for using full Paytm features is completing your KYC (Know Your Customer) verification. Paytm offers in-app support for any KYC-related issues, including document submissions, verification status, and updates.
How to Contact Paytm KYC Support:
Open the Paytm App and go to 24x7 Help.
Select the KYC Service category.
Choose from common KYC-related issues such as KYC Pending or KYC Rejected.
Follow the instructions to resolve your issue or schedule an appointment for document verification.
Paytm Merchant Support (Paytm for Business)
If you are a Paytm merchant or business user, Paytm provides a dedicated customer care number for business-related inquiries. Merchants can contact the Paytm for Business helpline for issues related to payment processing, settlements, or account management.
0120 4606060 (Business Hours)
Alternatively, merchants can access the Paytm for Business App for faster support through the in-app help section.
Services Available for Paytm Business Customers:
Payment settlement inquiries
QR code and POS machine setup
Merchant account login issues
Transaction disputes and refunds
Business loans and Paytm POS device support
Paytm Email Support
For users who prefer to resolve issues via email, Paytm offers email support for different services. When writing to Paytm, include your account details, transaction ID, and a detailed description of your issue for quicker resolution.
General Queries: care@paytm.com
Paytm Payments Bank: paytmbankcare@paytm.com
KYC Support: kyc@paytm.com
Response times typically range between 24 to 48 hours, but for urgent matters, it is recommended to use the in-app support or call the helpline.
Paytm Social Media Support
Paytm also provides customer support through their social media platforms. Customers can reach out to Paytm on Twitter and Facebook for quick responses, though detailed issues may require follow-up via the app or email.
Twitter: @Paytmcare
Facebook: Paytm
Make sure to include your Paytm registered phone number and transaction details for faster resolution.
Frequently Asked Questions (FAQs)
1. How can I contact Paytm customer care for wallet-related issues?
For wallet-related queries, you can reach out to Paytm customer care through the Paytm App under the 24x7 Help section.
2. Does Paytm have a toll-free number for payments bank issues?
Yes, Paytm Payments Bank customer care can be contacted at 1800 120 4210. This number is toll-free and available 24/7.
3. How do I get support for Paytm Fastag?
For Fastag-related issues, call 1800 102 6480, which is a toll-free helpline available 24/7 to assist with activation, recharge, or toll disputes.
4. How can I resolve KYC verification issues on Paytm?
You can resolve KYC-related issues by visiting the 24x7 Help section in the Paytm app. Select the KYC Service category and follow the steps provided.
5. Can I contact Paytm via email for business inquiries?
Yes, Paytm merchants can email their queries to care@paytm.com or use the Paytm for Business App for faster support.
With the information in this guide, you now have all the necessary details to contact Paytm customer care for any issues related to wallet, payments, KYC, or merchant services. Whether you use the app, toll-free numbers, or email, Paytm ensures that you receive 24/7 support to resolve your queries quickly and efficiently.
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