Jio Customer Care Number – Comprehensive 24/7 Support Guide
Jio is one of India’s leading telecom service providers, offering mobile, broadband, and digital services to millions of customers. Whether you need help with a Jio SIM card, JioFiber connection, or any other service, accessing Jio’s customer care quickly and efficiently is essential to resolving your issues.
In this detailed guide, we’ll provide all the relevant Jio customer care numbers, email contacts, and other methods to reach Jio’s support team for any service-related query. From mobile data issues to JioFiber installation requests, this guide ensures that you get the help you need, whenever you need it.
Jio Customer Care Numbers for Various Services
Jio offers a range of customer care helplines depending on the type of service you’re using. Whether you’re a prepaid or postpaid mobile user, JioFiber customer, or enterprise client, here are the key numbers you need to know:
Service | Customer Care Number | Availability |
General Customer Care | 199 | 24/7 |
JioFiber Support | 1800 896 9999 (Toll-Free) | 24/7 |
Jio Prepaid/Postpaid | 199 (for mobile users) | 24/7 |
International Roaming Support | 199 (while in India) / +91 70188 99999 (from abroad) | 24/7 |
Jio Business/Enterprise Support | 1800 889 9333 (Toll-Free) | 24/7 |
JioMart Support | 1800 890 1222 | 24/7 |
These helplines cover a wide range of issues including mobile data services, JioFiber broadband, billing inquiries, SIM activation, and more.
Key Services Handled by Jio Customer Care:
Mobile data and voice services
Jio SIM activation and deactivation
JioFiber installation and troubleshooting
Recharge, billing, and payment issues
International roaming assistance
Account balance inquiries and plan details
How to Contact Jio Customer Care for General Queries
For general inquiries related to your Jio prepaid or postpaid connection, you can dial 199 from your Jio mobile number. This line is available 24/7 and offers support for issues like balance checks, data problems, recharge issues, and plan details.
Steps to Contact General Jio Customer Care:
Dial 199 from your Jio mobile number.
Follow the IVR instructions and select your preferred language.
Choose the specific issue (recharges, plans, account balance, etc.).
Wait to be connected to a customer care representative for personalized assistance.
JioFiber Customer Care
For users of Jio’s high-speed broadband service, JioFiber, there is a dedicated toll-free customer care number available 24/7:
1800 896 9999 (Toll-Free)
You can call this number for inquiries related to broadband installation, speed issues, service downtime, or technical support.
Services Provided by JioFiber Support:
Installation scheduling and updates
Troubleshooting connectivity issues
Speed optimization and network management
Bill payments and plan upgrades
JioFiber device management and router support
How to Block Your Lost Jio SIM
If you lose your Jio SIM or suspect it has been stolen, you should immediately block it to prevent unauthorized use. To block your Jio SIM, you can contact Jio’s customer care at:
199 from any Jio number.
Alternatively, call 1800 889 9999 from any non-Jio number.
Once blocked, you can request a replacement SIM from your nearest Jio store.
Steps to Block a Lost Jio SIM:
Dial 199 or 1800 889 9999.
Follow the IVR options to report a lost or stolen SIM.
Provide your Jio number and verify your identity.
The SIM will be blocked immediately, and you can request a replacement.
Jio Email Support
Jio also provides customer support through email, which is a convenient option for non-urgent issues or detailed inquiries. Depending on the service you’re using, here are the relevant email addresses:
General Support: care@jio.com
JioFiber Support: jiofibercare@jio.com
Business/Enterprise Support: businesscare@jio.com
When sending an email, include important details such as your Jio number, the service you're using, and a clear description of the issue to ensure a timely response.
Jio Live Chat and Online Support
For fast and efficient support, Jio offers a live chat option via the MyJio app and their official website. This is a great alternative to calling and is available 24/7. You can use this chat feature to get answers about recharges, plan details, technical issues, and more.
How to Access Jio Live Chat:
Download and open the MyJio App or visit the Jio website.
Log in with your Jio number.
Go to the Help & Support section and select Live Chat.
Enter your query and a virtual assistant or representative will assist you.
Jio International Roaming Support
For users who are traveling abroad, Jio offers 24/7 international roaming customer care. You can contact Jio from anywhere in the world using the following numbers:
+91 70188 99999 (International support line)
For queries related to international data packs, roaming charges, or network issues while traveling, you can also reach Jio customer care through the MyJio app.
Jio Business and Enterprise Support
Jio provides specialized support for its business and enterprise customers. Whether you are using Jio for business connectivity, IoT solutions, or enterprise services, you can reach Jio’s Business/Enterprise Support at:
1800 889 9333 (Toll-Free, 24/7)
This service helps businesses manage corporate accounts, large-scale telecom solutions, and customized Jio plans for enterprises.
Jio Social Media Support
If you prefer reaching out through social media, Jio offers customer service through platforms like Twitter and Facebook. This can be useful for public queries or when you need quick responses to general inquiries.
Twitter: @JioCare
Facebook: Reliance Jio
For personalized support, it's always recommended to follow up through email, live chat, or phone support.
Frequently Asked Questions (FAQs)
1. What is the customer care number for JioFiber?
You can contact JioFiber support at the toll-free number 1800 896 9999, available 24/7 for any broadband-related issues.
2. How do I block my lost Jio SIM card?
To block a lost Jio SIM, dial 199 from a Jio number or 1800 889 9999 from a non-Jio number. Follow the instructions to block the SIM and request a replacement.
3. Can I contact Jio customer care via email?
Yes, you can reach Jio customer care via email at care@jio.com for general queries, or use jiofibercare@jio.com for JioFiber-related issues.
4. How can I get support for Jio international roaming?
For international roaming support, dial +91 70188 99999 from abroad or use the MyJio app for assistance with roaming plans and charges.
5. How do I contact Jio Business Support?
For business or enterprise-related inquiries, you can call 1800 889 9333 toll-free or send an email to businesscare@jio.com.
By following this comprehensive guide, you’ll have all the tools and information necessary to contact Jio’s customer care for any issue, whether it’s related to mobile services, broadband, or business solutions. With 24/7 support available across multiple channels, Jio ensures you’re never left without help when you need it the most.
