IRCTC Customer Care Number: Your Complete Guide to 24/7 Support in 2024
Whether you’re facing issues with train bookings, cancellations, refunds, or any other concerns related to your IRCTC journey, getting quick and effective support is essential. IRCTC offers a range of customer care services to ensure your travel is hassle-free. In this comprehensive guide, we provide a detailed list of IRCTC customer care numbers, email support, social media contacts, and tips on how to resolve your issues effectively.
Why You Need the Right IRCTC Customer Care Information
Booking a train ticket through IRCTC is convenient, but sometimes, things don’t go as planned. You might encounter payment failures, refund delays, or issues with your booking. Knowing how to get in touch with the correct customer care department can save you time and help resolve problems faster. Whether you’re dealing with an e-ticket issue or looking to report a complaint, this guide has everything you need to know.
IRCTC Customer Care Numbers: Complete List for 2024
IRCTC provides several contact numbers for different types of inquiries. Below is a table with the primary customer care numbers, their purpose, and service hours.
Query Type | Contact Number | Service Hours |
General Customer Care | 139 (Railway Enquiry) | 24/7 |
IRCTC E-Ticketing | 0755-6610661 / 0755-4090600 | 24/7 |
Toll-Free Number | 1800-110-139 | 24/7 |
PNR Status and Train Info | 139 | 24/7 (IVR system) |
Tourism Enquiries | 011-23311263 / 011-23311264 | 10 AM to 6 PM (Mon-Sat) |
Complaints and Grievances | 1800-111-321 | 9 AM to 6 PM (Mon-Sat) |
Catering Complaints | 1323 | 24/7 |
1. General Customer Care: 139
The 139 helpline is the go-to customer care number for most IRCTC inquiries. It’s available 24/7 and covers services such as:
PNR status checks.
Train running status updates.
General inquiries about bookings, cancellations, and train schedules.
When you dial 139, an Interactive Voice Response (IVR) system will guide you through a set of options. You can select the service relevant to your query and, if necessary, speak to a customer care executive.
How to Use 139:
Dial 139 on your mobile phone or landline.
Select your language.
Choose your query type from the IVR menu (e.g., PNR status, train status, etc.).
Follow the instructions to resolve your issue or speak to a representative.
2. IRCTC E-Ticketing Support
If you face issues with your e-tickets, such as failed bookings, refund delays, or any other technical problems, you can reach IRCTC’s e-ticketing customer care at:
0755-6610661
0755-4090600
These lines are operational 24/7 and specifically deal with problems related to the IRCTC website or mobile app. For issues like payment failures or ticket cancellations, this number will help you resolve the issue quickly.
3. PNR Status and Train Running Information
You can check your PNR status or get real-time updates on train arrivals and delays by calling 139. This number is available 24/7 and offers quick access to train information through the IVR system.
SMS Service: Alternatively, you can SMS your PNR number to 139 to receive your ticket status on your phone.
4. Complaints and Grievances
For any complaints or grievances regarding IRCTC services, you can reach out to the dedicated helpline at:
1800-111-321 (Mon-Sat, 9 AM to 6 PM)
This number handles issues such as booking complaints, ticketing errors, and delays in refund processing.
IRCTC Customer Care Email Support
In addition to phone support, IRCTC also provides email support for various queries. Below are the key email addresses for specific concerns:
Query Type | Email Address |
E-Ticketing Support | |
Tourism Inquiries | |
General Customer Care | |
Refund Escalations | |
Catering Feedback |
When to Use Email Support:
Refund Delays: If your refund hasn't been processed within the expected time, emailing etickets@irctc.co.in can help escalate the issue.
Complaints and Feedback: For detailed complaints or feedback, using care@irctc.co.in ensures that your issue is logged and assigned a complaint number.
IRCTC Customer Support via Social Media
IRCTC is also responsive on social media platforms, which can be an effective way to get quick responses to your queries.
Twitter: @IRCTCofficial – Tag or message IRCTC with your concerns. Make sure to provide your PNR number for faster assistance.
Facebook: IRCTC Official Page – You can leave a message on their official page for support.
Social media platforms are particularly useful for addressing general concerns, service disruptions, or delayed refunds. Many users have reported faster responses through Twitter, as the IRCTC social media team actively monitors the platform.
FAQs: Common Questions About IRCTC Customer Care
1. What is the best way to contact IRCTC for immediate support?
For immediate support, dial the 139 helpline for general queries, PNR status, and train updates. For e-ticketing issues, use 0755-6610661 or 0755-4090600.
2. Can I get a refund for a failed e-ticket booking?
Yes, refunds for failed bookings are typically processed within 7-10 business days. If your refund is delayed, contact IRCTC e-ticketing support at etickets@irctc.co.in.
3. How do I file a complaint with IRCTC?
You can file a complaint by calling 1800-111-321 (Mon-Sat, 9 AM to 6 PM) or by emailing care@irctc.co.in with your details and issue.
4. How can I check my PNR status via SMS?
You can check your PNR status by sending an SMS with your PNR number to 139. You will receive the current status of your ticket as a reply.
5. Does IRCTC provide 24/7 customer care support?
Yes, the 139 helpline and e-ticketing support numbers are available 24/7 to assist with bookings, cancellations, and other train-related queries.
Quick Tips for Efficient IRCTC Customer Care Support
Keep Your PNR Handy: Always have your PNR number ready when contacting IRCTC for faster resolution.
Use Social Media for Quick Responses: If your issue isn’t resolved through the helpline, consider reaching out on Twitter or Facebook for quicker attention.
Escalate Through Email: If phone support doesn’t resolve your issue, escalate it via email to etickets@irctc.co.in for e-ticketing problems or care@irctc.co.in for general concerns.
With this detailed guide to IRCTC customer care, you’ll have the resources you need to resolve any issues quickly and efficiently. Whether you're calling their helplines, emailing for support, or using social media, IRCTC’s team is available 24/7 to assist you with your travel needs.
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