Etisalat Toll-Free Number: 24/7 Customer Care Support Guide
Etisalat is one of the leading telecommunications providers in the UAE, offering a range of services including mobile, internet, and TV. Whether you're a local customer or traveling internationally, Etisalat provides multiple ways to get quick assistance for any service-related queries. This guide will cover Etisalat's toll-free numbers and alternative contact options to ensure you get the support you need, whenever you need it.
Key Etisalat Toll-Free Customer Care Numbers
Etisalat offers various toll-free numbers depending on where you're located and the type of support you need:
1. Customer Care for UAE Users
Toll-Free Number: 101
Available 24/7 for general customer inquiries, this is the primary number for mobile, broadband, and TV service-related issues. You can get help with:
Billing inquiries
Internet connectivity issues
Mobile data and package information
Service complaints and troubleshooting
2. Non-Etisalat Users (Within UAE)
Toll-Free Number: 800 101
If you’re using a non-Etisalat number but need to reach their support, you can dial this toll-free number for assistance within the UAE.
3. International Customer Support (For Travelers)
International Toll-Free: +971 400444101Customers traveling outside the UAE can contact Etisalat using this number for roaming issues, international plans, and service inquiries. International roaming rates may apply depending on your plan.
Traveler’s Callback Helpline: 1458002300# (Free for postpaid customers)This feature allows postpaid customers to request a callback for free while traveling, ensuring they get assistance without extra costs.
4. Roaming Support for Prepaid Users
International Contact: +971 8002300
For prepaid customers, this number provides support for roaming and international services.
Other Ways to Contact Etisalat
In addition to phone support, Etisalat offers several other ways to get assistance:
1. Etisalat Live Chat
The Etisalat Live Chat feature is available 24/7 on their website, allowing you to speak directly with a customer care representative for immediate solutions to your problems.
2. Email Support
For detailed queries or formal complaints, you can send an email to care@etisalat.ae. This is useful for issues that require documentation or longer explanations, such as billing disputes or service requests.
3. My Etisalat UAE App
Available on both Android and iOS, the My Etisalat UAE App offers a range of services that you can manage yourself, including:
Bill payments and top-ups
Data usage tracking
Subscribing to new plans or services
Managing subscriptions (TV, mobile, and internet) This app provides a self-service solution for many common customer inquiries.
Table: Quick Reference for Etisalat Customer Care Numbers
Service | Toll-Free Number | Purpose |
Etisalat UAE Customer Care | 101 | General inquiries, billing, mobile & broadband help |
Non-Etisalat Users | 800 101 | Customer care for non-Etisalat numbers |
International Support | +971 400444101 | Roaming issues, international service support |
Traveler's Callback (Postpaid) | 1458002300# | Free callback service for postpaid customers |
Roaming Helpline (Prepaid) | +971 8002300 | Roaming and international support for prepaid users |
Email Support | Complaints, documentation requests |
Tips for Efficient Etisalat Support
Use Self-Service Options: For issues like billing, plan information, or basic troubleshooting, the My Etisalat UAE App is the quickest solution. You can solve most queries without waiting for a representative.
Save the Right Numbers: Ensure you have the relevant toll-free number saved in your contacts to get quick assistance wherever you are, whether you’re in the UAE or traveling abroad.
Provide Relevant Information: When contacting customer support, be ready with details such as your account number, recent bills, or error messages. This will help customer care agents resolve your issue faster.
FAQs
1. What is the main Etisalat customer care number?The main toll-free customer care number for Etisalat in the UAE is 101, available 24/7 for all inquiries.
2. How can I contact Etisalat from abroad?If you're outside the UAE, you can contact Etisalat's international support at +971 400444101.
3. Does Etisalat have a live chat feature?Yes, you can use the Etisalat Live Chat feature on their website for instant assistance.
4. What is the Etisalat app used for?The My Etisalat UAE App allows users to manage accounts, pay bills, recharge, check data usage, and resolve basic issues without needing to call customer support.
For quick, hassle-free service, use the Etisalat toll-free numbers or the My Etisalat UAE App to manage your account, pay bills, and get customer support whenever you need it!
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