Airtel Customer Care Number – 24/7 Helpline for All Airtel Services
Airtel is one of India’s leading telecom service providers, offering a wide range of services such as mobile (prepaid and postpaid), broadband, DTH, and Airtel Black. Whether you're experiencing network issues, have questions about your bill, or need help with your Airtel broadband connection, knowing how to contact Airtel’s customer care is crucial for getting quick assistance.
In this guide, we’ll provide you with a complete list of Airtel customer care numbers, email addresses, and other support options to help you resolve issues efficiently, whether related to prepaid/postpaid services, broadband, or DTH.
Airtel Customer Care Numbers for Various Services
Airtel provides several customer care numbers based on the type of service you need help with. Below is a detailed table of the most important Airtel customer care numbers to contact their support team.
Service | Customer Care Number | Availability |
General Customer Care (Prepaid/Postpaid) | 121 | 24/7 |
Airtel Prepaid/Postpaid Complaints | 198 | 24/7 |
Airtel Broadband & Internet Support | 121 | 24/7 |
Airtel DTH Support | 1800 103 6065 / 12150 | 24/7 |
Airtel Black Support | 121 | 24/7 |
International Roaming Support | +91 98100 98100 (India) | 24/7 |
Email Support | 24/7 |
Key Services Provided by Airtel Customer Care:
Prepaid and postpaid balance inquiries
Recharge issues, billing disputes, and payment failures
Network coverage issues and SIM card problems
Broadband connection setup, speed, and technical support
DTH (Direct-To-Home) TV service queries
Airtel Black support for bundled mobile, broadband, and DTH services
International roaming assistance and queries
How to Contact Airtel Customer Care for General Queries
For any general inquiries related to your Airtel services (such as prepaid, postpaid, or broadband), you can contact Airtel’s 24/7 customer care number:
121 (Prepaid, Postpaid, and Broadband)
This helpline can assist you with balance inquiries, recharges, internet speed issues, bill payments, and general service-related queries.
Steps to Contact Airtel General Customer Care:
Dial 121 from your Airtel mobile number.
Select your preferred language.
Choose the service category (prepaid, postpaid, broadband, DTH) based on your issue.
Follow the IVR prompts to get connected with a customer service representative for further assistance.
Airtel Prepaid and Postpaid Complaints Number
If you are facing issues with your Airtel prepaid or postpaid services such as balance deduction, network problems, or service interruptions, you can raise a complaint by calling:
198 (24/7 Complaints Helpline)
This number is dedicated to handling complaints related to prepaid/postpaid mobile services and will connect you to customer care representatives to resolve your issue.
Common Issues Resolved by the Complaints Helpline:
Incorrect balance deductions
Failed recharges or payment issues
SIM activation or porting issues
Poor network coverage and call drops
Issues with mobile data and internet connectivity
Airtel Broadband Customer Care
For Airtel broadband users, whether it’s home internet or office broadband, you can contact 121 for support related to installation, troubleshooting, speed optimization, and billing.
Services Covered by Airtel Broadband Support:
New broadband connections and installation
Internet speed issues and technical troubleshooting
Modem and router setup assistance
Billing and payment inquiries
Network outages and service interruptions
For technical issues like slow internet or connection drops, Airtel also offers troubleshooting guides via their Airtel Thanks App.
Airtel DTH (Direct-To-Home) Support
If you’re an Airtel DTH (Direct-To-Home) customer and need help with setup, channels, or subscription plans, Airtel offers a dedicated customer care number:
1800 103 6065 (Toll-Free)
12150 (from your registered Airtel DTH number)
These numbers are available 24/7 and can help you resolve DTH issues such as account recharge, signal loss, channel packages, and more.
Common Airtel DTH Issues Resolved:
Channel package selection and upgrades
Signal loss or DTH antenna alignment issues
Recharge and payment failures
Adding or removing channels
Issues with HD picture or sound quality
Airtel Black Customer Care
Airtel Black is a bundled service that combines mobile, broadband, and DTH services under one plan. For Airtel Black customers, you can get priority support by calling:
121 (Airtel Black Priority Support)
This number ensures that Airtel Black users receive specialized support for all their combined services, whether mobile, broadband, or DTH.
Services Provided by Airtel Black Support:
Billing queries for the bundled plan
Issues with any service under the Airtel Black plan
Plan upgrades and management
Troubleshooting issues related to mobile, broadband, or DTH
Exclusive offers and add-ons for Airtel Black customers
Airtel International Roaming Support
If you’re traveling internationally and face issues with international roaming, such as problems with network connectivity or roaming charges, you can contact Airtel’s International Roaming Support:
+91 98100 98100 (India)
This helpline is available 24/7 for customers facing difficulties with their roaming services while abroad.
Airtel Email Support
Airtel also provides support through email for customers who prefer written communication. You can send your queries, complaints, or feedback to the following email address:
When contacting Airtel via email, be sure to include your Airtel account number, registered mobile number, and a detailed description of your issue to receive a prompt response. Email support is available 24/7, and responses typically take 24-48 hours.
Airtel Thanks App – Self-Service Options
For customers who prefer to manage their accounts online, the Airtel Thanks App offers a range of self-service options. You can troubleshoot issues, view your bill, recharge your account, and raise service requests directly through the app.
Key Features of the Airtel Thanks App:
Recharge and Pay Bills: Instantly recharge your prepaid account or pay your postpaid/broadband bill.
Track Data Usage: Check your data balance, usage patterns, and remaining data limit.
Plan Upgrades: Change or upgrade your mobile, broadband, or DTH plan directly from the app.
Service Requests: Raise service requests for network issues, SIM problems, or other concerns.
Offers and Discounts: Access exclusive offers, cashback, and discounts available to Airtel customers.
Download the Airtel Thanks App from the Google Play Store or Apple App Store to access these features.
Frequently Asked Questions (FAQs)
1. What is the Airtel customer care number for prepaid/postpaid queries?
The general customer care number for Airtel prepaid and postpaid services is 121, available 24/7 for balance inquiries, recharges, billing issues, and more.
2. How can I complain about Airtel service issues?
For complaints related to prepaid or postpaid services, call 198, which is a dedicated complaints helpline available 24/7.
3. What is the Airtel broadband customer care number?
For broadband support, you can call 121 for any issues related to installation, speed, billing, or troubleshooting.
4. How do I contact Airtel DTH customer care?
You can contact Airtel DTH customer care at 1800 103 6065 (Toll-Free) or 12150 from your registered Airtel DTH number.
5. Does Airtel offer support for international roaming issues?
Yes, you can call +91 98100 98100 for any issues related to Airtel international roaming services.
By using the contact methods provided in this guide, you can easily reach Airtel customer care for any issue related to your mobile, broadband, DTH, or Airtel Black services. With 24/7 support available across multiple channels, Airtel ensures that your queries are resolved quickly and efficiently.
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